Enterprise Student Frequently Asked Questions

This document provides answers to common questions regarding the CAISG Learning Management System (LMS) for Enterprise users.

Certification and Examinations

What is the policy for failed examination attempts?

Candidates may retake assessments as needed to achieve a passing score. There are no programmatic penalties or cooldown periods for multiple attempts. Every attempt is an opportunity to improve, and the system records the highest score achieved.

How many attempts are permitted for each exam?

There is no limit on the number of attempts permitted for each exam. You may retake the exams as many times as necessary to achieve the 80% passing threshold.

Billing and Administration

How can I retrieve invoices for my account?

Individual students on Enterprise plans typically don't handle billing directly. However, if you've made personal purchases or need records for reimbursement, you can access your invoice history through the "Billing" section of your profile. For organization-wide invoices, please contact your IT administrator or procurement department.

Can I transfer my progress to a different organization?

Yes, your learning history and certifications are tied to your unique user profile. If you move to a different organization that also uses CAISG, you can link your existing account to their Enterprise plan using a new invite code. Your completed courses and active certifications will remain valid.

Support and Service Level Agreements (SLAs)

What are the support response times for Enterprise users?

CAISG provides dedicated support for our B2B partners. Under our standard Enterprise SLA, we guarantee a response to technical inquiries within 4 business hours. Our support team is available from 9:00 AM to 6:00 PM EST, Monday through Friday, excluding major holidays.

How do I report a technical issue?

For the fastest resolution, please submit a support ticket through the "Help" portal in your dashboard. Include a detailed description of the issue, any error codes you received, and screenshots if possible. This information helps our engineering team diagnose and resolve the problem quickly.